Privacy Policy

What we collect

When you request a quote or book a dumpster we ask for the delivery address, your name, a phone number, an email address and any job notes, so dispatch can measure the driving miles, price the job and reach you on delivery day. When you book online you also sign our service agreement and a credit card authorization electronically; we keep what you signed, when, and the internet address and browser it was signed from, and email you a copy.

When you apply for a job we collect the details on the application, an optional résumé and an optional photo of your driver's license. Applications are read by our hiring team only and are never emailed outside the company.

Customer and employee portal logins store your name, email address, role and a hashed password. The time clock records a location only if you allow it on your device, once per clock-in or clock-out.

Our website uses no advertising cookies. A small amount of browser storage remembers preferences such as the Steel chat thread on your device.

How we use it

To schedule and deliver the service you asked for, to send the confirmation and receipt you expect, to answer your questions and to keep our records straight for billing, weight tickets and disposal compliance.

We do not sell or rent your information. We share it only with the people and systems needed to do the work: our dispatch and driver team, our payment processor, our fleet-GPS provider for truck tracking, and email or text delivery services.

Card payments and spam protection

Card details you enter when booking online go straight from your browser to our payment processor, Intuit (QuickBooks Payments), which holds the card for us. SteelSmith never receives or stores your full card number or security code. We keep only the card brand, its last four digits and the expiry month and year QuickBooks Payments reports back to us, so we can tell you which card is on file and remind you before it expires. Your card is charged only after we call you to confirm the booking. Intuit's own privacy statement covers how it handles card data.

To keep automated abuse off the card step, the booking form uses Google reCAPTCHA, which may collect information about your device and how you use the page and is subject to Google's Privacy Policy and Terms of Service.

Steel, our site guide

Messages you type or speak to Steel are sent to our servers and may be processed by an AI provider to produce the reply. Do not share card numbers or other sensitive details in the chat — call dispatch for anything binding. Voice is only used when you tap the microphone or speaker.

Keeping it safe and how long we keep it

Data is stored on access-controlled systems and passwords are never stored in plain text. Booking and ticket records are kept as long as we need them for billing, tax and regulatory purposes; job applications are kept for up to two years unless you ask us to remove yours sooner.

Your choices

You can ask what we hold about you, ask us to correct it, or ask us to delete it where the law allows. Call 813-210-1608 or email info@steelsmithrecycling.com and we will take care of it.