Terms of Service

The rental

Your flat rate covers delivery, the rental period (14 days on residential jobs, 30 on business accounts), the included disposal weight (1 net ton — 2,000 lb — for every 10 yards) and one pickup and haul-off. Prices quoted online are based on the driving miles from our facility to the address you enter and the material you tell us is going in.

Weight and what goes in

Every load is weighed at a certified scale and you receive the ticket. Weight over your allowance is billed at $75 per net ton (2,000 lb) for C&D, $95 per net ton for Class III, $75 for E&R / Compactor and $188 for Food Waste; Concrete has no weight cap. Loads must be level with the top rail so the tarp can go over — anything above the line cannot legally leave the site.

Not allowed in any container: tires, batteries, paint and solvents, oil and fuel, appliances containing refrigerant, asbestos, medical waste, and other hazardous materials. If the driver finds prohibited items the load may be refused or charged at the disposal facility's rate.

Placement and your property

You are responsible for a placement spot the truck can reach safely and for any permit required to place a container in a public right-of-way. We put plywood under the rails on request at no charge; we are not responsible for surface damage where boards were declined or where the surface could not bear a loaded roll-off.

If the truck arrives and cannot place or pick up the container (blocked, overloaded, locked gate), a dry-run fee equal to your zone's delivery fee applies. Wait time on site is billed at $175 per hour, prorated, after the first 15 minutes. Moving a container on site is $75 when we're already there for another stop; if a dedicated trip is needed just to move it, that's priced the same as a delivery for your zone.

Payment and cancellation

After you book, a team member charges the pre-payment for the rental and delivery to your card on file, then calls to confirm your delivery date and time. A $100 service fee applies to any Saturday or Sunday delivery, pickup or swap. Weight overage and any other charges above settle after the haul, once the scale ticket is in. You may cancel or reschedule at no charge before the truck is dispatched.

Need the container past your included rental period? Tell dispatch before the pickup date so we don't send a truck. Residential extensions are $20 per day; commercial accounts get their extension rate from dispatch.

Liability and the rest

Our liability for any claim relating to a rental is limited to the amount you paid for that rental. These terms are governed by the laws of the State of Florida. Questions before you book? Call 813-210-1608 — dispatch answers 24/7.